eReader software and desktop application

Responsibilities

  • Collaborate with User Experience team to conceive of and design new features and functionality for Kobo eReaders and desktop application
  • Produce flow and wireframe documents detailing the interface requirements for all new and updated features and functionality for Kobo eReaders and desktop application
  • Communicate design specifications with Product Managers, the development team, and the QA team
  • Work closely with development and QA teams to validate software implementation and to ensure that business and user requirements are satisfied
  • Work closely with Usability Analysts and User Researchers to define the goals and approach to user and usability research, and to ensure that research findings are integrated into product software design
  • Collaborate with copywriters to ensure that all copy is effective at communicating with all eReader and desktop application users

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Public, secure, and in-store telecom websites

Project responsibilities

  • Design e-commerce and account management features of as a member of a three-person user experience team
  • Produce annotated wireframes that reflect all business and user requirements
  • Work closely with client-side product analysts, subject matter experts, and business analysts to define and capture business requirements
  • Coordinate to ensure that design standards are applied throughout all wireframe documents
  • Collaborate with creative and front-end development teams to ensure that business and user requirements are satisfied throughout creative design and development

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Proof-of-concept train monitoring web application

Project responsibilities

  • Prepare and facilitate discovery workshops designed to capture user types, key tasks, and business and user requirements for web application
  • Create interview scripts and conduct interviews with key users of existing train monitoring and management web application, including key clients, train yard managers, and supply chain managers in order to validate workshop findings
  • Consolidate and organize workshop findings into persona and scenario documents
  • Re-envision the design of train monitoring and management web application, and produce annotated wireframes communicating the key concepts of this redesign

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Proof-of-concept public mobile website

Project responsibilities

  • Perform assessment of existing public website and provide recommendations on content appropriate for public mobile website
  • Design proof-of-concept mobile website while working closely with mobile developers and subject matter experts

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iPhone and iPad heuristic review & user discovery sessions

Project responsibilities

  • Perform heuristic evaluation of existing and concept iPhone and iPad applications
  • Prepare materials for and co-facilitate discovery workshop designed to capture user types, key user flows for each identified user type, and business and user requirements
  • Create workshop findings document defining key user types and key user tasks
  • Conduct interviews with key stakeholders in order to expand on workshop findings

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Online banking account open

Project responsibilities

  • Prepare and co-facilitate process flow and requirements workshop with subject matter experts
  • Create online account open process flow document
  • Assess and translate business requirements into user interface requirements
  • Design and create detailed annotated wireframes of online account open process
  • Work directly with client-side business analyst to ensure all business requirements are met in the design of the user interface documents

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Online banking maintenance projects and new feature design

Project responsibilities

  • Create and present wireframes for a variety of projects involving the redesign and addition of new functionality to online banking website
  • Act as a user experience representative in requirements gathering sessions with subject matter experts and key stakeholders
  • Work with stakeholders and project teams to ensure that the user interface satisfied all business requirements
  • Perform wireframes walkthroughs with project stakeholders to explain and justify design decisions

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Master of Applied Science in Industrial Engineering

Project responsibilities

  • Conduct observation and in-situ interviews of elevator and amusement device inspectors
  • Developed detailed workflow models of the elevator and amusement device inspection tasks
  • Design and conduct interviews of elevator and amusement device inspectors investigating characteristics of expert performance in
  • relation to the inspection task
  • Analyze interview transcripts with the purpose of creating taxonomies of expert elevator and amusement device inspector knowledge

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I'm a user experience architect with a BASc and MASc in Industrial Engineering. This is some of the work that I've done.